Tenant FAQs

Answers to your frequently asked questions

• Can you hold a property before I apply?

  To ensure fairness to all applicants, we process applications as they are submitted. The only way to secure a property is to complete the application process and execute a signed lease agreement.

• What payments are due at lease signing?

  Prior to the start of the lease, we collect the first full month’s rent and the security deposit. The security deposit is held in accordance with applicable regulations for the duration of the lease.

• How old do I have to be to apply?

  Applicants must be at least 18 years of age. All adults who will occupy the property as their primary residence are required to submit an application and be included on the lease.

• Is the security deposit refundable?

  Yes. At the end of the lease term, a move-out inspection is conducted. Any deductions for damages beyond normal wear and tear will be itemized, and the remaining balance of the security deposit will be returned in accordance with applicable laws.

• Do I need a cosigner?

  A cosigner is not required but may be recommended if an applicant does not meet standard qualification criteria related to income or credit.

• How do I apply for a property?

  You can begin the process by contacting us through the website, email, or phone. We will provide a link to complete the application and begin the screening process.

• How do I pay rent?

  Rent is typically paid through the secure online tenant portal, where tenants can set up recurring payments for convenience. Additional payment methods may be available depending on the property.

• Can I have a pet?

  Policies regarding pets vary by property. Please confirm with GROVE Management whether a specific property allows pets before applying. Service animals are accommodated in accordance with applicable laws.

• What happens if one tenant wants to move out but another wants to stay?

  All tenants listed on the lease are jointly responsible for the full rent. If one tenant wishes to leave and another remains, we can assist with preparing a lease addendum, subject to owner approval, to formally update the lease.

• What should I do if my lease is ending and I plan to move out?

  Your lease agreement outlines the required notice period. GROVE Management typically communicates with tenants in advance of lease expiration to discuss renewal or move-out plans and coordinate next steps.

• Who is responsible for maintenance and repairs?

  Responsibility depends on the nature of the issue. Owners are generally responsible for repairs related to normal wear and tear. If damage is caused by a tenant, the cost may be the tenant’s responsibility. We coordinate all repairs to ensure they are handled efficiently and properly.